USAA: Customer Service Advisor
Headquarters: Colorado Springs, Colorado
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Advocacy Advisor II, you will within defined guidelines and framework, provides timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies. Considers the outstanding situation and provides an appropriate resolution that balances the need of the company and the individual.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL. Relocation assistance is not available for this position.
Work Schedule: Monday-Friday 8:30 am-6 pm (Time zone based on your location)
What you'll do:
- Acquires and applies industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns, submitted to Advocacy for sophisticated handling.
- In accordance with business mentorship and leadership oversight, examines the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures.
- Performs the end-to-end lifecycle to resolve logged consumer complaints and delivers outcomes verbally or written to complainants, leadership, and, on occasion, to regulators defined by Bank Advocacy procedures, to include detailed documentation requirements.
- In collaboration with partners applies knowledge of Bank Advocacy products, services, and processes to serve as a resource and advocate in the resolution of complaints of a routine nature.
- Identifies business process opportunities and develops summaries to mitigate risks and bring up process gaps through proper internal channels for resolution.
- Communicates optimally in multiple platforms with complainants, executives, legal, other internal and external team members, and handles all interactions with professionalism and care.
- Maintains knowledge of applicable Enterprise and Bank Advocacy policies, procedures, and regulatory guidelines.
- Effectively handles and prioritizes workload to consistently meet individual service level objectives.
- Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 2 years of relevant customer service experience in a financial services, fraud, or insurance industry.
- 2 years of demonstrated experience in conflict resolution and documentation to include researching and resolving complainant issues and member customer concerns in financial services.
- Active Bank specific licenses and state registrations as the need arises.
- Demonstrated experience in difficult verbal communications and developing written communications through open discussion and proactive business partner engagement.
- Experience multi-tasking and prioritizing in a fast-paced working environment ranging in complexity, while maintaining attention to detail.
What sets you apart:
- Current USAA Banking Servicing skillset with MRT/ERT experience.
- Highly skilled in de-escalating consumers/members and exceptional written communication skills.
Compensation range: The salary range for this position is: $51,370 - $92,060.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Colorado Springs, CO-80909
To apply: https://weworkremotely.com/remote-jobs/usaa-customer-service-advisor-4
Heard & Smith, LLP: Intake Specialist (Client Service Sales) - Remote
Headquarters: Texas
Intake Specialist (Client Service - Sales)
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!
- Fast-paced, professional environment;
- Fulfilling, challenging, and rewarding;
- Great team environment;
- Paid Holidays, Accrued Paid Time Off (FT only);
- Great Medical Benefits Package (FT only);
- Wellness Program (FT only);
- Competitive Salary $14.50-$16.50 per hour DOE
- 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!)
As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.
In this role you will:
- Build the initial client relationship and confidence in our firm with every prospective client interaction
- Take 150 - 200 calls per day in a professional inbound/outbound call center environment
- Sign up 4 new cases per day to the firm
- Be expected to meet occupancy and adherence goals
- Be expected to maintain a minimum call quality score of 90%
- Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
- Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
To be successful as an Intake Specialist you will need:
- High School Diploma; Degree preferred; or equivalent combination
- Call center and customer service experience
- Strong people skills
- Excellent telephone, communication, and active listening skills
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
- Minimum 40 WPM typing speed
- Multi-tasking skills and the ability to work well under pressure
- Detail oriented
- Excellent spelling and grammar
- Problem analysis and problem-solving
- Self-motivated, self-disciplined, able to work with little supervision
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always maintaining client confidentiality
- Has professional manner and high energy level, exhibits a positive attitude
- Strong organizational skills
- Good time management skills
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
- Ability to work remotely from home as needed per business needs (see remote requirements)
- Sales experience a plus
- Fluent Spanish a plus
Minimum Requirements for a Remote Home Office Intake Specialist:
- Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
- Camera - internal to computer or external
- Fast internet connection (20MB+)
- Wired Ethernet cable Internet connection in your home office
- Land line telephone or good cell phone signal in home office
- Quiet, private home office with no distractions during business hours
- Reside in Texas
PI5a4bd2681a49-3268
Heard & Smith, LLP: BILINGUAL Client Service Specialist - Remote TX Only
Headquarters: Texas
Remote Bilingual Client Service Specialist (Spanish, English)
Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!
- Fast-paced, and professional environment;
- Fulfilling, challenging, rewarding;
- Great team environment;
- Paid Holidays, Accrued Paid Time Off;
- Great Medical Benefits Package;
- Wellness Program;
- Competitive Salary $14.50-$16.50 per hour based on experience
- 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!).
As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.
Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.
As aClient Service Specialist you will:
- Take approximately 50-75 calls per day in a professional call center environment
- Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
- Focus on retention of every client while providing excellent customer service
- Maintain a 90% or above quality score on calls
- Retain and recall SSA (Social Security Administration) and company policies and processes
- Solve problems and maintain confidentiality
- Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
- Confidently address client's concerns and complaints including those of upset clients
- Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately
To be successfulas aClient Service Specialist you will need:
- Fluent Spanish and English (verbal and written)
- High School Diploma; Degree preferred; or equivalent combination
- Customer service experience
- Call center experience
- Minimum 40 WPM typing speed
- Ability to meet performance standards whether in office or working remotely from home
- Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
- Multi-tasking skills and the ability to work well under pressure
- Self-disciplined
- Strong people skills
- Attention to detail and accuracy
- Excellent telephone, communication, and active listening skills
- Excellent spelling and grammar
- Reliability and dependability
- Ability to work in fast paced environment
- Ability to work in a confidential environment always maintaining client confidentiality
- Problem analysis and problem-solving
- Has professional manner and high energy level, exhibits a positive attitude
- Good time management skills
- Strong organizational skills
- Self-motivated, able to work with little supervision
- Accepts new ideas and challenges and is highly motivated
- Ability to work well with others as a team
- Work from Home experience preferred (see remote requirements)
- Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
- Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
Minimum Requirements for a Remote Home Office Client Service Specialist:
- Computer with up-to-date operating system WINDOWS 11(No Chromebooks, Macs, Tablets, IPADS)
- RAM: 4GB/8GB Preferred/Hard Drive: 128GB
- Antivirus Protection
- Camera - internal to computer or external
- Fast internet connection 50MBPS Download/10MBPS Upload Minimum
- Wired Ethernet cable Internet connection in your home office
- Land line telephone or good cell phone signal in home office
- Quiet, private home office with no distractions during business hours
- Reside in Texas, San Antonio, Dallas, Austin preferred.
PI997cc0de9c56-8142
TechFocus llc: 【Aug 10 update Position Closed – Role Filled, No Longer Accepting Applications】 Full-Time Virtual Assistant — Fluent English (Latin America) — U.S. Timezone
Headquarters: TECHFOCUS LLC
URL: https://www.techfocususa.com/
We are a U.S.-based company seeking a proactive, detail-oriented Virtual Assistant located in Latin America to support our team during U.S. business hours. This is a long-term role for someone who communicates clearly, stays organized, and follows through.
Main Responsibilities
· Make and receive business calls in English (customer service, vendors, follow-ups).
· Respond to emails and messages promptly and professionally.
· Schedule appointments, manage calendars, and track tasks to closure.
· Prepare documents, handle data entry, and maintain accurate records.
· Communicate clearly and courteously with clients and vendors.
· Assist with other administrative tasks as assigned by management.
Requirements
· Located in Latin America (Colombia, Mexico, Argentina, Peru, Ecuador preferred).
· Fluent English (spoken and written); confident and professional on the phone.
· 1+ year of experience in customer service, executive assistance, or administrative support.
· Able to work full-time during U.S. business hours (EST/CST).
· Reliable high-speed internet and a quiet, professional workspace.
· Proficiency with Google Workspace (Docs, Sheets, Calendar), Zoom, and email management.
Compensation & Benefits
· $800 – $1,200 USD per month (depending on experience).
· Paid monthly via bank transfer, PayPal.
· Long-term position with growth opportunities and performance-based increases.
How to Apply
Please send the following to [email protected]:
1. Your CV (English version).
2. A short voice recording (1–2 minutes) introducing yourself in English.
3. Your current city/country and an internet speed test result (link or screenshot).
4. Your preferred start date and availability.
Email Subject Line
Virtual Assistant – [Your Name] – Latin America
Thank you for your interest! Only shortlisted candidates will be contacted.
Unload My Home: Cold Caller - Work from Home - Worldwide
Headquarters: Jacksonville, FL
URL: https://www.unloadmyhome.com/hiring/
If you love talking to people and can win trust within seconds, keep reading—this role was made for you.
About the Role
You’ll spend your days calling homeowners, building genuine rapport within moments, and identifying those ready to take the next step. This isn’t just about dialing numbers—it’s about making meaningful connections quickly and consistently.
About You
You thrive on connection and love striking up conversations—even with strangers. Making calls energizes you, and people trust you quickly. You’re a great listener who picks up on cues and adapts your approach to make others feel heard.
You build rapport fast and stay focused on the goal. Rejection doesn’t faze you. You’re consistent, self-driven, and keep your energy up, even with repetitive tasks. No micromanagement needed—you get things done.
Compensation
- Base Pay: $1,040–$1,364/month (depending on performance)
- Bonuses: Earn up to $200/month through key performance metrics
Benefits
- Flexible break times: Choose your preferred working hours between 8:30 AM and 5:30 PM EST—just make sure you’re present for all team meetings.
- 100% remote: Work from the comfort of your home—no commute, no dress code.
- Performance bonuses: Generous bonus structure based on consistency, lead quality, and call performance.
- Growth opportunities: We prioritize internal promotions and role development.
- Company culture rooted in growth and purpose.
What You’ll Be Doing
Your mission is to generate high-quality leads for our acquisitions team. Your day starts at 8:20 AM EST with a quick team huddle, then you’ll spend most of your time in Calltools, dialing and qualifying prospects.
You’ll make at least 262 calls a day, engage those who answer, and live transfer qualified leads to our sales team. You'll also log each call accurately to keep the system updated.
Mondays and Wednesdays begin with team trainings—calling strategy on Monday, mindset on Wednesday—to keep your skills sharp. Work hours are Monday through Friday, 8:20 AM–5:20 PM EST, with two paid breaks.
To apply: https://weworkremotely.com/remote-jobs/unload-my-home-cold-caller-work-from-home-worldwide